Refund and Return Policy

At JummahBazaar, customer satisfaction is our top priority. We take great care in ensuring the quality and condition of our products before shipping. However, if you receive a product that is cracked or has any manufacturing defects, we offer a return option. In such cases, the product can be returned within [2] days from the delivery date, and a return shipping fee of 300 PKR will be applicable.

Return Process
  1. Initiating a Return:
    • Contact Us: To start the return process, please reach out to our customer support team via email or our contact form. Include your order number and photos of the damaged product.
    • Return Shipping Fees: A return shipping fee of 300 PKR will be charged for returns due to product defects or damage during shipping.
  2. Refund Procedure:
    • Refund Amount: After we receive the returned product and verify its condition, we will process a refund for the product amount minus the return shipping fee.
    • Product Handling: You must return the product to receive the refund. If the product is in perfect condition and without defects, returns will not be accepted.
    • Processing Time: Refunds are typically processed within 2 business days after we receive the returned item.
Important Notes:
  • Return Shipping Costs: The customer is responsible for covering the return shipping fee of 300 PKR if the product is defective.
  • Refund Conditions: A refund will be issued once the returned product is verified as damaged or defective. Products in perfect condition are not eligible for a return.

If you have any questions about our refund and return policy, please contact our customer support for further assistance.


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